The 20 MSP - Managed IT Services for Growing Businesses
The 20 MSP is a collaborative platform and managed IT service provider helping MSPs grow and scale their businesses with an industry-leading service delivery model, 24/7 US-based support, proven sales coaching, and a vibrant peer community.
Get Started with The 20General Description
The 20 MSP is a network of Managed Service Providers across North America united to deliver a perfected service model using unified resources. It provides members with powerful tools, processes, and a supporting community aimed at growing MSP businesses efficiently. The brand draws inspiration from the Pareto Principle (80/20 rule), focusing on the most impactful efforts to deliver outstanding results.
How It Works
Members integrate into The 20's standardized platform featuring industry-leading tools, a US-based 24/7 Help Desk, and a Network Operations Center. Onboarding includes detailed communication and training to help members effectively utilize these tools. The platform supports MSPs through lead generation, sales coaching, service delivery, and scaling, all bolstered by a broad peer community and collective expertise.
Refund Policy and Guarantees
The 20 MSP stands behind its IT consulting and support with a 100% unconditional satisfaction promise. They guarantee a prompt one-hour response time to support requests, ensuring fast issue resolution. Transparent pricing with a fixed, all-inclusive monthly fee fosters trust without surprises, emphasizing long-term client relationships based on accountability and reliability.
Learn More About GuaranteesBenefits of The 20 MSP
Business Growth
Accelerate revenue and profitability with The 20's proprietary MSP Blueprint designed to scale effectively.
24/7 Live US Support
Access expert help anytime with an all-American help desk and network operations center ensuring smooth operations.
Collaborative Community
Join a peer network sharing best practices, enhancing knowledge, and fostering authentic collaboration.
Comprehensive Training
Benefit from thorough onboarding and continuous training to use all tools and processes effectively.
Fast Response Times
Support requests are guaranteed a rapid response within one hour to keep your business running smoothly.
Proven Scalability
Members report significant business growth and the ability to support larger or nationwide clients with ease.
Core Values That Drive The 20
We Are Driven
Relentless focus on learning and innovation fuels continuous improvement and success.
We Are Accountable
Performance and grit inspire ownership and dedication to delivering results.
We Expect Excellence
Best-in-class practices and exceeding expectations are the standard in every action.
We Win Together
Collaboration and communication build a strong, healthy company culture.
Pros and Cons of The 20 MSP
- Proven service delivery model tailored for MSP growth
- Access to a 24/7 US-based Help Desk and Network Operations Center
- Community of like-minded MSPs for collaboration and shared expertise
- Predictable, all-inclusive monthly cost with no hidden fees
- Comprehensive training and onboarding for tool usage
- Significant reported business growth and operational scalability
- Fast response times with a one-hour guaranteed support response
- Strong leadership and accountability aligned with core values
- Membership and onboarding may require adjustment to standardized systems
- Predominantly targets MSPs aiming for growth; may not fit very small or specialized providers
- No detailed information on international support beyond North America
What Customers Say
Mark Adair
★★★★★
Easy to Scale with Confidence
Being a member of The 20 has helped us operate bigger than we are. We used to handle every issue ourselves and struggled to support new sales. With The 20, we utilize the help desk and can sell confidently knowing we can support after the sale.
Scott Meeler
★★★★★
Life Changing Experience
We've been a member for nearly 6 years. Initially looking for a quick fix, The 20 completely transformed how we operate, do business, and treat customers. It’s been a truly life changing experience.
Seana Fippin
★★★★★
Authentic and Collaborative Community
What sets The 20 apart is authenticity, transparency, and dedication to collaboration. Everyone is approachable and committed to growth and improvement.
Greg Padgett
★★★★★
Tripled Business Size
Since joining in 2018, we have tripled the size of our business and fundamentally changed how customers perceive us. We expanded into three states with The 20's support.
Jason Penka
★★★★★
Key to Business Growth
I've been with The 20 from day one, and it has been the key to growing my MSP business over 8 years.